Refund policy

Returns, refunds and product warranty

Global LED Lights supplies business customers purchasing for their professional activities. Contact info@globalledlights.com with your order number for help with any return or product issue.

Non-defective goods: prior agreement required

We do not offer an automatic change-of-mind return period for B2B purchases. Returns of correctly supplied, non-defective fixtures require our prior written agreement. Please contact us before sending goods back. We will confirm whether a return is accepted, the return address, the condition required, any agreed transport or handling costs and the refund amount before you proceed. No return charge will be imposed without being communicated and agreed.

Installed, used, modified or customer-specific goods are not automatically eligible for a voluntary return. An approved return should be securely packaged to prevent damage. Do not send goods to LEDBERG’s dispatch address unless we specifically instruct you to do so.

Order changes and cancellation

Contact us as soon as possible if you need to change or cancel an order. For B2B orders, changes and cancellation require our written confirmation, particularly where supplier preparation or shipment has begun. We will explain any unavoidable costs and agree the proposed resolution with you. This does not restrict remedies for a failure by us to fulfil the contract.

Damaged, incorrect or faulty goods

These cases are handled separately from voluntary returns. Inspect deliveries promptly and contact us with the order number, a description of the problem and relevant photos. Keep the goods and packaging for assessment. We will agree the return or collection arrangements and appropriate remedy with you; do not arrange chargeable repairs or return shipping without contacting us first, except where applicable law requires otherwise.

Five-year product warranty

Global LED Lights provides a five-year product warranty on AXION SQUASH fixtures purchased from this store, starting on delivery. It covers product defects arising under normal use when the fixtures have been correctly installed, operated and maintained in accordance with the manufacturer’s instructions. Contact us during the warranty period so we can assess the issue and arrange repair or replacement of a covered defective fixture without a product repair or replacement charge.

This is a product warranty. Removal, reinstallation, on-site labour and access-equipment hire are not included in the fixture supply warranty. Installation services provided by Global Squash are separate and subject to the terms agreed for that work. The warranty does not cover damage caused by misuse, unsuitable electrical supply, incorrect installation, unauthorised modifications or use outside the product specifications. An exclusion applies only where that cause is responsible for the fault.

What does 100,000 hours mean?

LEDBERG states a minimum lifespan of 100,000 hours for AXION SQUASH. This manufacturer-stated lifespan is distinct from our five-year product warranty. It is not a 100,000-hour warranty or a guarantee that every component will operate for that period. Actual service life depends on operating conditions, installation and maintenance.

How to make a claim

Email your order number, delivery date, fixture details, a description of the fault and photos where useful. We may request further information to assess the claim. We will confirm the next steps and any return instructions in writing. If a claim is not covered, we will explain why and obtain your agreement before arranging chargeable work.

Refunds

Where a refund is agreed or required, we will confirm the amount and arrange it through the original payment method where possible. Your payment provider may take additional time to display it. For an approved voluntary return, the agreed refund follows receipt and inspection of the returned goods.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. The voluntary-return restrictions do not remove rights arising from defective, damaged or incorrectly supplied goods.